Behavioral Insights / Behavioral Ideas

Just a quick note before the thought gets lost. And it's a question so far, rather.

What is meant when some people talk about a new "behavioral" perspective in research and strategy? (BBDO for example)

As far as I understand it, behavioral is the natural opposite of attitudonal in classical psych. Everybody who checked in literature about attitudes remembers the shockingly low correlations between attitudes and behavior. Nevertheless, attitudes are the main object of research and insight in comm strategy.(Behaviorism beeing considered sort of a fascist misconception from the 50ies). But today, there are some voices adding a new flavour to this classic discussion.

Now, two first examples that come to my mind when approaching this whole issue are the following:

a) BBDO's rituals study/white paper
b) a case from Martini in the UK (as I heard about it - probably it's a bit hindsight biased)

a) BBDO claimed that products should relate not to values or benefit perceptions but to ritualised sequences of everyday behavior. Like getting up in the morning and preparing for the day "out there". http://www.bizcommunity.com/Article/196/12/26341.html

b) Martini had launched a campaign called "put Martini in the fridge". The insight behind it was that most people kept Martini where the other spirits were - not in the fridge - which made it a seldomly consumed beverage whereas those in the fridge - like white wine - have been consumed and repurchased much faster. Thus, Martini have raised purchased frequency without any attitudonal or image-related claims. (Most alcoholic beverages rather go for image.)

Both examples give us a first idea of what "behavioral" is or might be. But is there more to it? How can we transform this into a more complete and systematic tool for planning?

No comments:

Post a Comment

Comment: